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We are working hard at Classic Auto to provide you with the best possible automotive service.
Please note you may "Enter Comments" at any time by using the field at the bottom of this form.
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Is this vehicle still owned or leased by someone in your household?
Yes
No
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Have you for any reason taken your new vehicle to the service department at the dealership where you bought it?
(Answer Required)
Yes
(If Selected, Click Here)
No
(If Selected, Click Here)
.
Based on your visit(s) to the service department of the dealership where you bought the vehicle, how satisfied were you with the Service Advisor in terms of:
Politeness?
Completely Satisfied
Very Satisfied
Fairly Well Satisfied
Somewhat Dissatisfied
Very Dissatisfied
Promptness in writing up order?
Completely Satisfied
Very Satisfied
Fairly Well Satisfied
Somewhat Dissatisfied
Very Dissatisfied
Overall performance?
Completely Satisfied
Very Satisfied
Fairly Well Satisfied
Somewhat Dissatisfied
Very Dissatisfied
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For the most recent service work.... Did the dealership do any repeat work on a problem which they previously tried to fix but couldn't?
(Answer Required)
Yes
(If Selected, Click Here)
No
(If Selected, Click Here)
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For the most recent service work.... Why was the repair service visit needed?
Didn't fix problem initially
Not able to fix at the time
Parts were not in Stock
Other
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For the most recent service work.... What was the nature of the repeat service work?
Hold down the Ctrl key to select multiple answers.
Paint
Fit and Finish of exterior
Squeaks and rattles
Wind noise/water leaks
Steering or handling
Brakes
Transmission/clutch
Engine/Exhaust/muffler
Interior trim and upholstery
Heater/defroster/air condition
Accessories(e.g.radio,wipers)
Other
If
Other
Explain
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If you need service on your vehicle in the future, where will you most likely go to get the following types of work done?
Maintenance service (oil change, lube, tune-up, etc)?
Selling Dealer
Another Classic Dealer
Some other place
Do it yourself
Other
If
Other
Explain
Minor mechanical/electrical repairs(brakes, exhaust, shocks, etc.)?
Selling Dealer
Another Classic Dealer
Some other place
Do it yourself
Other
If
Other
Explain
Major mechanical/electrical repairs (engine, transmission, rear axle, etc.)?
Selling Dealer
Another Classic Dealer
Some other place
Do it yourself
Other
If
Other
Explain
Body work (collision repairs, paint etc.)?
Selling Dealer
Another Classic Dealer
Some other place
Do it yourself
Other
If
Other
Explain
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In the past six months, have you recommended your
salesperson to anyone?
selling dealership to anyone?
Yes
Yes
No
No
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In the past six months... Have you recommended a Classic Auto Company product to anyone?
Yes
No
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Overall, how satisfied have you been with the
selling dealership?
with the vehicle itself?
Completely Satisfied
Completely Satisfied
Very Satisfied
Very Satisfied
Fairly Well Satisfied
Fairly Well Satisfied
Somewhat Dissatisfied
Somewhat Dissatisfied
Very Dissatisfied
Very Dissatisfied
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What is the likelyhood in the future of you purchasing...
from the same dealership?
another Classic Auto Product?
Definitely Would
Definitely Would
Probably Would
Probably Would
Likely Would
Likely Would
Probably Would Not
Probably Would Not
Definitely Would Not
Definitely Would Not
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Would you like your dealer to contact you with regard to any concerns you might have?
(Answer Required)
Yes
(If Selected, Click Here)
No
(If Selected, Click Here)
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To receive a follow up call, fill in to following information.
First and Last Name
Day Phone Number
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Please indicate area(s) of concern...
Sales Department
Service Department
Other
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How many miles are on your vehicle?
Under 8,000
8,000 - 9,999
10,000 - 11,999
12,000 - 17,999
18,000 or more
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(For purposes of classifying your response) Are you?
Male
Female
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(For purposes of classifying your response) Check your age bracket.
Under 20
20 - 24
25 - 29
30 - 34
35 - 39
40 - 44
45 - 49
50 - 54
55 - 59
60 - 64
65 - 69
70 or over
Additional Comments:
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